Customer Success Jobs (2023)

Role: Customer Success Manager
Location:Salt Lake City, UT, United States(Remote)
Organization: Tava Health
As a Customer Success Manager, you’ll Establish trusting relationships with important employer stakeholders, such as HR and Benefits Administrators. Take on new clients and take part in periodic review calls. Prior to measuring, monitoring, and frequently reporting progress, comprehend the aims of the consumer. Work together with internal cross-functional teams to enhance the whole customer experience, including product management, sales, and marketing. Ensure the prompt and effective delivery of our solutions in accordance with the demands and goals of our clients. Deliver and convey ROI to our clients.
Apply here: https://www.linkedin.com/jobs/view/3578557378/

Role: Customer Success Manager
Location:Austin, TX, United States(Hybrid)
Organization: Papaya Global
As a Customer Success Manager, you’ll be the primary point of contact for any client-related matters. Uphold a high level of product expertise to advise clients on the best commercial papaya product. Fully comprehend the capabilities and limitations of the complete line of Papaya products, and offer unique and imaginative solutions even when customers don’t ask for them. To ensure continuous success, guide the client through the client lifetime. Navigate internal resources and find answers to your inquiries, quickly resolving problems from beginning to end. Change the way your customers invest in papaya and help them make choices that will increase their profits. Increase product use and acceptance, and inform customers about the platform. Complete specific client requests on your own, exercising discretion and problem-solving abilities.
Apply here: https://www.linkedin.com/jobs/view/3571289140/

Role: Customer Success Manager
Location:Seattle, WA, United States(On-site)
Organization: CoreStack
As a Customer Success Manager, you’ll mentor and counsel a wide range of customers as a member of the CoreStack Customer Success team, ensuring their successful CoreStack launch and ongoing CoreStack business value delivery. You’ll collaborate closely with clients to learn about their needs and difficulties in doing business. This also entails guiding them in the most effective CoreStack usage to address their multi-cloud pain points. You’ll contribute ideas to strategic customer planning in close collaboration with the CoreStack Sales and Product Teams to help pinpoint ways that current customers could make better use of CoreStack. Client Success Manager integrates product expertise and client input as a bridge between service and sales. Onboarding, ongoing training, and support for customers. Educating customers about available resources, including knowledgebase articles, how-to videos, tutorials, and webinars.
Apply here: https://www.linkedin.com/jobs/view/3578351107/

Role: Customer Success Manager
Location:United States(Remote)
Organization: Filevine
As a Customer Success Manager, you’ll learn everything there is to know about the Filevine product line, including how it applies to the legal and other areas. Learn all about the Filevine products’ best practises and the various client use cases that give rise to the various suggestions. Learn more about your clients’ businesses and sectors through ongoing research and insightful discussions to determine where Filevine can have the biggest effect. Make collaborative account strategies with your clients that can be monitored often using quantifiable goals.
Apply here: https://www.linkedin.com/jobs/view/3572531225/

Role: Customer Success Manager
Location:London, England, United Kingdom(On-site)
Organization: Powtoon – a Visual Native company
As a Customer Success Manager, you’ll have to better understand our Enterprise clients’ needs and ensure their success with Powtoon, we must establish close partnerships with them. Serve as the primary point of contact and go-between for customers and the rest of the Powtoon staff, including the support, sales, and product teams. Encourage clients to use Powtoon to link their objectives and problems with the appropriate solution. Take charge of new accounts, managing on-boarding and adoption while boosting usage inside the company. Organise online demonstrations and webinars to inform customers about the features of our product. Maintain a regular cadence with clients to make sure they are utilising Powtoon to its greatest potential.
Apply here: https://www.linkedin.com/jobs/view/3578254327/

Role: Customer Success Manager
Location:London, England, United Kingdom(Remote)
Organization: Lakeside Software
As a Customer Success Manager, you’ll take ownership of customer connections and serving as the main point of contact entail regular communication, in-person visits, and adherence to the designated book of business. Establish a proactive partnership and consultative connection with the customer account executive, concentrating on actionable insights and generating beneficial business results. Gain a constant, thorough grasp of the customer’s objectives, and position the SysTrack solution to assist in achieving those objectives. Drive and oversee the whole deployment of Lakeside’s products and services, starting with pre-onboarding and continuing throughout the lifecycle of 20 significant enterprise clients. Create deliverables for customers that are appropriate for a variety of personas, including senior executives and application end users (e.g., presentations, strategy recommendations, industry updates).
Apply here: https://www.linkedin.com/jobs/view/3576707439/

Role: Director of Customer Success
Location:Chicago, IL, United States(On-site)
Organization: RedShelf
As a Director of Customer Success, you’ll be responsible for ongoing workflow evaluation and improvement. Streamline procedures. Define customer base segmentation and several approaches. Determine chances for ongoing development. Study industry best practises.
Apply here: https://www.linkedin.com/jobs/view/3576697389/

Role: Sr. Director, Customer Success
Location:Santa Clara, CA, United States(Hybrid)
Organization: Ushur
As a Sr. Director, Customer Success, you’ll create and manage a world-class customer success team globally. Mentor and develop a team that is committed to proactively assisting consumers from sign-up to success. Scale the Customer Success function by prioritising Objectives and Key Results (OKRs) that are in line with the mission of the firm and developing a strategy that is compatible with Ushur’s go-to-market strategy. Develop the CSM playbook in conjunction with Customer Growth Operations, and put tools and infrastructure in place to scale up Customer Success. Use Ushur analytics to develop company insights by making data-driven strategic decisions and having a thorough awareness of Ushur customer metrics. Together with sales and solution consulting, seek out and seize chances for customer growth.
Apply here: https://www.linkedin.com/jobs/view/3570868265/

Role: Director of Customer Success
Location:Miami, FL, United States(Remote)
Organization: ICS, A Korn Ferry company
As a Director of Customer Success, you’llbe in charge of the customer success strategy and procedures, such as renewal forecasting, success planning, business reviews, adoption playbooks, and others. Frequently give executive-level account visibility both internally and externally, outlining progress in relation to customers’ business objectives. Ensure a cohesive customer experience by acting as a focal point for Customer Success, Sales, Product Development, and other departments within the firm. Create and implement GTM initiatives to increase the effectiveness and efficiency of our prospects’ and customers’ adoption capabilities.
Apply here: https://www.linkedin.com/jobs/view/3571244106/

Role: Head of Customer Success
Location:America, IA, United States(Remote)
Organization: Coalesce.io
As a Head of Customer Success, you’ll have to assure customer happiness, retention, and growth, develop and implement customer success methods and strategies. Establish and maintain connections with important clients to guarantee their pleasure with our goods and services. Be an advocate for our customers both internally and publicly by incorporating their opinions, requirements, and feedback into the creation of products and in marketing and sales initiatives. Identify patterns, opportunities, and hazards in customer data through analysis, and take proactive measures to address them. Make sure that client complaints are handled quickly and effectively. Create and deliver reports on customer success to the executive leadership and other stakeholders. Continually enhance our customer success methods to make them effective and scalable.
Apply here: https://www.linkedin.com/jobs/view/3570870050/

Role: Customer Success Operations – Lead Analyst
Location: Aylesbury, England, United Kingdom(On-site)
Organization: Trellix
As a Customer Success Operations – Lead Analyst, you’ll develop actionable strategies, streamline essential business processes, operate in a global context, and improve the performance of the company by combining and analysing data from many sources.Support weekly forecasting, monthly and quarterly reporting, and ultimately annual planning and territory management procedures by working with customer success management. In order to reduce negative effects on customer happiness, operational efficiency, and scale, assist in identifying, prioritising, communicating, and driving resolution of essential issues and hazards. Supplying comments on the design of new system requirements, operational procedures, and financial investments.
Apply here: https://www.linkedin.com/jobs/view/3571099184/

Role: Manager, Global Customer Success
Location: Canada(Remote)
Organization: Octopus Deploy
As a Manager, Global Customer Success you’ll assuming accountability for your team’s members, their performance, and the outcomes they produce. Creating and maintaining playbooks for the Onboarding, Adoption, Renewal, and Expansion phases of the customer experience. Establishing, monitoring, and assuring adherence to the SLAs, OKRs, KPIs, and overarching business goals of your teams using Octopus Deploy. Ensuring that we are proactive in our interactions with customers in an effort to decrease the volume of incoming consumer inquiries. Enabling the group to work together to produce outcomes and complete tasks. Identifying team dysfunction and working productively to fix it. Defining the team’s objectives, roles, and execution strategies.
Apply here: https://www.linkedin.com/jobs/view/3569241413/

Role: Global Director, Customer Success
Location: Berlin, Berlin, Germany(On-site)
Organization: Talon.One
As a Global Director, Customer Success, you’ll oversee the global Customer Success team, which is divided across AMER and EMEA. Establish the team’s strategic goals and performance benchmarks. To empower and support the Customer Success Managers as they develop and grow. The achievement of Customer Success metrics for platform adoption inside the present customer base is measured, supported, and made possible. Create and keep strong strategic connections with important clients. Manage the Customer Success team to adhere to defined delivery KPIs by recognising achievements and addressing issues. Be aware of what success means to our clients and how the CSM team can help them achieve it.
Apply here: https://www.linkedin.com/jobs/view/3571040606/

Role: Customer Success Manager
Location: Boston, MA, United States
Organization: Sociabble
As a Customer Success Manager, you’ll establish a trusting rapport with the project sponsors and managers (such as the marketing and communication departments and HR). Assist in creating the “success plan” for projects, starting with the solution’s implementation and continuing throughout the project’s duration. Facilitate workshops and trainings on “Customer Success”. Keep track of the project on a regular basis by being proactive with your clients and offering suggestions and best practises. Renew and expand your clientele.
Apply here: https://www.linkedin.com/jobs/view/3571676589/

Role: Enterprise Customer Success Manager
Location: Chicago, IL, United States(On-site)
Organization: CancerIQ
As a Enterprise Customer Success Manager, you’ll manage and oversee the financial customer relationship with each CancerIQ enterprise that is assigned to you. Finding and empowering “Clinical Evangelists” will help large health systems quickly adopt CancerIQ. Create case studies of success that are aligned with customer goals and expansion prospects, and customise standard QBR presentations. Oversee the planning, forecasting, and execution of a renewal process. Increase the value of CancerIQ’s client base by maximising account growth and renewal rates.
Apply here: https://www.linkedin.com/jobs/view/3575288490/

Role: Customer Success Manager
Location: Seattle, WA, United States(Remote)
Organization: CommerceIQ
As a Customer Success Manager, you’ll focus on how we can leverage our products and services to help our clients achieve their ecommerce needs as we work with them to learn what those needs are. Become an authority on the CommerceIQ platform and assist clients in implementing best practises to meet their objectives in business. Throughout the duration of the engagement, concentrate on increasing our customers’ KPIs and consistently highlight the benefits of the CommerceIQs platform. Assist customers launch, train, and implement best practises to assist them expand their e-commerce businesses. Take charge of customer service issues by working with the engineering and technical support teams to make sure they are handled quickly and with a high level of satisfaction.
Apply here: https://www.linkedin.com/jobs/view/3570044766/

Role: Senior Manager, Customer Success
Location: New York, United States(Remote)
Organization: Greenfly
As a Senior Manager, Customer Success, you’ll create and maintain connections with clients at all levels of Greenfly. Promote renewals and expand Greenfly’s business with current clients by collaborating with different business units and organisations at our clients’ sites. Work cross-functionally with Sales, Marketing, Product, and Engineering to advocate on behalf of customers and give value at every touchpoint by having a thorough understanding of the Greenfly platform and app and ensuring that users are utilising the capabilities to the best extent possible. To achieve optimal utilisation, value, retention, and growth, assist consumers during onboarding, including initial setup and training. Make unique on-boarding strategies for clients’ evangelists (or end users). Lead strategic discussions with important stakeholders to ensure that the client is successful in achieving business and Greenfly-specific goals.
Apply here: https://www.linkedin.com/jobs/view/3574308552/

Role: Senior Customer Success Manager
Location: San Francisco, CA, United States(Remote)
Organization: Pagoda
As a Senior Customer Success Manager, you’ll see to it that users of the NEAR ecosystem get prompt, effective assistance. An outsourced customer support staff will be managed and led by this position, and recommendations for hiring, managing vendors, and setting budgets will be made. In order to maximise the success of NEAR’s ecosystem users, you will also have a solid understanding of the NEAR Protocol. To our Head of Developer Relations, this position reports.
Apply here: https://www.linkedin.com/jobs/view/3569589491/

Role: Customer Success Manager
Location: Atlanta, GA, United States(Remote)
Organization: Zenput
As a Customer Success Manager, you’ll promote the effective implementation of Crunchtime throughout your customer portfolio. Become a proficient user of Crunchtime platforms so you can offer trustworthy advice on how to adapt the tools to the unique operational procedures and business concerns of customers. Help consumers maximise the value of the product by advising them on how to exploit new or unused features. Manage the continuing relationship with the customer to promote expansion, growth, and loyalty. Find fresh chances to grow Crunchtime to support more client business work processes or departments. Follow up on and close out renewal business.
Apply here: https://www.linkedin.com/jobs/view/3569893335/

Role: Customer Success Manager
Location: United States(Remote)
Organization: Sonar
As a Customer Success Manager, you’ll manage a book of customer accounts proactively with an emphasis on adoption, retention, and expansion as well as GRR and NRR. Become a Sonar product specialist by working with CS and Product. Introduce clients to the Sonar software platform, tying their software use to their unique business use cases. To encourage usage, adoption, and business value, we train our clients. To design a strategic joint success plan with stated targets, milestones, potential risk mitigation, and KPI required to accomplish the outcomes, work closely with clients to understand their commercial and technical objectives. Assist the end users and their management by serving as a trusted advisor to encourage product adoption.
Apply here: https://www.linkedin.com/jobs/view/3574226164/