Customer Success Jobs (2023)

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The SmartKarrot team is committed to empowering the Customer Success community. Our team works hard to keep on top of the latest CS positions from around the globe, at all skill levels.

Published April 21, 2023

Role: Customer Success Manager
Location:Salt Lake City, UT, United States(Remote)
Organization: Tava Health
As a Customer Success Manager, you’ll Establish trusting relationships with important employer stakeholders, such as HR and Benefits Administrators. Take on new clients and take part in periodic review calls. Prior to measuring, monitoring, and frequently reporting progress, comprehend the aims of the consumer. Work together with internal cross-functional teams to enhance the whole customer experience, including product management, sales, and marketing. Ensure the prompt and effective delivery of our solutions in accordance with the demands and goals of our clients. Deliver and convey ROI to our clients.
Apply here:

(Video) Customer Success Manager career path, skills, and responsibilities

Role: Customer Success Manager
Location:Austin, TX, United States(Hybrid)
Organization: Papaya Global
As a Customer Success Manager, you’ll be the primary point of contact for any client-related matters. Uphold a high level of product expertise to advise clients on the best commercial papaya product. Fully comprehend the capabilities and limitations of the complete line of Papaya products, and offer unique and imaginative solutions even when customers don’t ask for them. To ensure continuous success, guide the client through the client lifetime. Navigate internal resources and find answers to your inquiries, quickly resolving problems from beginning to end. Change the way your customers invest in papaya and help them make choices that will increase their profits. Increase product use and acceptance, and inform customers about the platform. Complete specific client requests on your own, exercising discretion and problem-solving abilities.
Apply here:

Role: Customer Success Manager
Location:Seattle, WA, United States(On-site)
Organization: CoreStack
As a Customer Success Manager, you’ll mentor and counsel a wide range of customers as a member of the CoreStack Customer Success team, ensuring their successful CoreStack launch and ongoing CoreStack business value delivery. You’ll collaborate closely with clients to learn about their needs and difficulties in doing business. This also entails guiding them in the most effective CoreStack usage to address their multi-cloud pain points. You’ll contribute ideas to strategic customer planning in close collaboration with the CoreStack Sales and Product Teams to help pinpoint ways that current customers could make better use of CoreStack. Client Success Manager integrates product expertise and client input as a bridge between service and sales. Onboarding, ongoing training, and support for customers. Educating customers about available resources, including knowledgebase articles, how-to videos, tutorials, and webinars.
Apply here:

Role: Customer Success Manager
Location:United States(Remote)
Organization: Filevine
As a Customer Success Manager, you’ll learn everything there is to know about the Filevine product line, including how it applies to the legal and other areas. Learn all about the Filevine products’ best practises and the various client use cases that give rise to the various suggestions. Learn more about your clients’ businesses and sectors through ongoing research and insightful discussions to determine where Filevine can have the biggest effect. Make collaborative account strategies with your clients that can be monitored often using quantifiable goals.
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Role: Customer Success Manager
Location:London, England, United Kingdom(On-site)
Organization: Powtoon – a Visual Native company
As a Customer Success Manager, you’ll have to better understand our Enterprise clients’ needs and ensure their success with Powtoon, we must establish close partnerships with them. Serve as the primary point of contact and go-between for customers and the rest of the Powtoon staff, including the support, sales, and product teams. Encourage clients to use Powtoon to link their objectives and problems with the appropriate solution. Take charge of new accounts, managing on-boarding and adoption while boosting usage inside the company. Organise online demonstrations and webinars to inform customers about the features of our product. Maintain a regular cadence with clients to make sure they are utilising Powtoon to its greatest potential.
Apply here:

Published April 20, 2023

Role: Customer Success Manager
Location:London, England, United Kingdom(Remote)
Organization: Lakeside Software
As a Customer Success Manager, you’ll take ownership of customer connections and serving as the main point of contact entail regular communication, in-person visits, and adherence to the designated book of business. Establish a proactive partnership and consultative connection with the customer account executive, concentrating on actionable insights and generating beneficial business results. Gain a constant, thorough grasp of the customer’s objectives, and position the SysTrack solution to assist in achieving those objectives. Drive and oversee the whole deployment of Lakeside’s products and services, starting with pre-onboarding and continuing throughout the lifecycle of 20 significant enterprise clients. Create deliverables for customers that are appropriate for a variety of personas, including senior executives and application end users (e.g., presentations, strategy recommendations, industry updates).
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Role: Director of Customer Success
Location:Chicago, IL, United States(On-site)
Organization: RedShelf
As a Director of Customer Success, you’ll be responsible for ongoing workflow evaluation and improvement. Streamline procedures. Define customer base segmentation and several approaches. Determine chances for ongoing development. Study industry best practises.
Apply here:

Role: Sr. Director, Customer Success
Location:Santa Clara, CA, United States(Hybrid)
Organization: Ushur
As a Sr. Director, Customer Success, you’ll create and manage a world-class customer success team globally. Mentor and develop a team that is committed to proactively assisting consumers from sign-up to success. Scale the Customer Success function by prioritising Objectives and Key Results (OKRs) that are in line with the mission of the firm and developing a strategy that is compatible with Ushur’s go-to-market strategy. Develop the CSM playbook in conjunction with Customer Growth Operations, and put tools and infrastructure in place to scale up Customer Success. Use Ushur analytics to develop company insights by making data-driven strategic decisions and having a thorough awareness of Ushur customer metrics. Together with sales and solution consulting, seek out and seize chances for customer growth.
Apply here:

Role: Director of Customer Success
Location:Miami, FL, United States(Remote)
Organization: ICS, A Korn Ferry company
As a Director of Customer Success, you’llbe in charge of the customer success strategy and procedures, such as renewal forecasting, success planning, business reviews, adoption playbooks, and others. Frequently give executive-level account visibility both internally and externally, outlining progress in relation to customers’ business objectives. Ensure a cohesive customer experience by acting as a focal point for Customer Success, Sales, Product Development, and other departments within the firm. Create and implement GTM initiatives to increase the effectiveness and efficiency of our prospects’ and customers’ adoption capabilities.
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Role: Head of Customer Success
Location:America, IA, United States(Remote)
As a Head of Customer Success, you’ll have to assure customer happiness, retention, and growth, develop and implement customer success methods and strategies. Establish and maintain connections with important clients to guarantee their pleasure with our goods and services. Be an advocate for our customers both internally and publicly by incorporating their opinions, requirements, and feedback into the creation of products and in marketing and sales initiatives. Identify patterns, opportunities, and hazards in customer data through analysis, and take proactive measures to address them. Make sure that client complaints are handled quickly and effectively. Create and deliver reports on customer success to the executive leadership and other stakeholders. Continually enhance our customer success methods to make them effective and scalable.
Apply here:

(Video) Where to Find Customer Success Jobs

Published April 19, 2023

(Video) What Is SaaS Experience For Customer Success Jobs?

Role: Customer Success Operations – Lead Analyst
Location: Aylesbury, England, United Kingdom(On-site)
Organization: Trellix
As a Customer Success Operations – Lead Analyst, you’ll develop actionable strategies, streamline essential business processes, operate in a global context, and improve the performance of the company by combining and analysing data from many sources.Support weekly forecasting, monthly and quarterly reporting, and ultimately annual planning and territory management procedures by working with customer success management. In order to reduce negative effects on customer happiness, operational efficiency, and scale, assist in identifying, prioritising, communicating, and driving resolution of essential issues and hazards. Supplying comments on the design of new system requirements, operational procedures, and financial investments.
Apply here:

Role: Manager, Global Customer Success
Location: Canada(Remote)
Organization: Octopus Deploy
As a Manager, Global Customer Success you’ll assuming accountability for your team’s members, their performance, and the outcomes they produce. Creating and maintaining playbooks for the Onboarding, Adoption, Renewal, and Expansion phases of the customer experience. Establishing, monitoring, and assuring adherence to the SLAs, OKRs, KPIs, and overarching business goals of your teams using Octopus Deploy. Ensuring that we are proactive in our interactions with customers in an effort to decrease the volume of incoming consumer inquiries. Enabling the group to work together to produce outcomes and complete tasks. Identifying team dysfunction and working productively to fix it. Defining the team’s objectives, roles, and execution strategies.
Apply here:

Role: Global Director, Customer Success
Location: Berlin, Berlin, Germany(On-site)
Organization: Talon.One
As a Global Director, Customer Success, you’ll oversee the global Customer Success team, which is divided across AMER and EMEA. Establish the team’s strategic goals and performance benchmarks. To empower and support the Customer Success Managers as they develop and grow. The achievement of Customer Success metrics for platform adoption inside the present customer base is measured, supported, and made possible. Create and keep strong strategic connections with important clients. Manage the Customer Success team to adhere to defined delivery KPIs by recognising achievements and addressing issues. Be aware of what success means to our clients and how the CSM team can help them achieve it.
Apply here:

Role: Customer Success Manager
Location: Boston, MA, United States
Organization: Sociabble
As a Customer Success Manager, you’ll establish a trusting rapport with the project sponsors and managers (such as the marketing and communication departments and HR). Assist in creating the “success plan” for projects, starting with the solution’s implementation and continuing throughout the project’s duration. Facilitate workshops and trainings on “Customer Success”. Keep track of the project on a regular basis by being proactive with your clients and offering suggestions and best practises. Renew and expand your clientele.
Apply here:

Role: Enterprise Customer Success Manager
Location: Chicago, IL, United States(On-site)
Organization: CancerIQ
As a Enterprise Customer Success Manager, you’ll manage and oversee the financial customer relationship with each CancerIQ enterprise that is assigned to you. Finding and empowering “Clinical Evangelists” will help large health systems quickly adopt CancerIQ. Create case studies of success that are aligned with customer goals and expansion prospects, and customise standard QBR presentations. Oversee the planning, forecasting, and execution of a renewal process. Increase the value of CancerIQ’s client base by maximising account growth and renewal rates.
Apply here:

Published April 18, 2023

Role: Customer Success Manager
Location: Seattle, WA, United States(Remote)
Organization: CommerceIQ
As a Customer Success Manager, you’ll focus on how we can leverage our products and services to help our clients achieve their ecommerce needs as we work with them to learn what those needs are. Become an authority on the CommerceIQ platform and assist clients in implementing best practises to meet their objectives in business. Throughout the duration of the engagement, concentrate on increasing our customers’ KPIs and consistently highlight the benefits of the CommerceIQs platform. Assist customers launch, train, and implement best practises to assist them expand their e-commerce businesses. Take charge of customer service issues by working with the engineering and technical support teams to make sure they are handled quickly and with a high level of satisfaction.
Apply here:

Role: Senior Manager, Customer Success
Location: New York, United States(Remote)
Organization: Greenfly
As a Senior Manager, Customer Success, you’ll create and maintain connections with clients at all levels of Greenfly. Promote renewals and expand Greenfly’s business with current clients by collaborating with different business units and organisations at our clients’ sites. Work cross-functionally with Sales, Marketing, Product, and Engineering to advocate on behalf of customers and give value at every touchpoint by having a thorough understanding of the Greenfly platform and app and ensuring that users are utilising the capabilities to the best extent possible. To achieve optimal utilisation, value, retention, and growth, assist consumers during onboarding, including initial setup and training. Make unique on-boarding strategies for clients’ evangelists (or end users). Lead strategic discussions with important stakeholders to ensure that the client is successful in achieving business and Greenfly-specific goals.
Apply here:

Role: Senior Customer Success Manager
Location: San Francisco, CA, United States(Remote)
Organization: Pagoda
As a Senior Customer Success Manager, you’ll see to it that users of the NEAR ecosystem get prompt, effective assistance. An outsourced customer support staff will be managed and led by this position, and recommendations for hiring, managing vendors, and setting budgets will be made. In order to maximise the success of NEAR’s ecosystem users, you will also have a solid understanding of the NEAR Protocol. To our Head of Developer Relations, this position reports.
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Role: Customer Success Manager
Location: Atlanta, GA, United States(Remote)
Organization: Zenput
As a Customer Success Manager, you’ll promote the effective implementation of Crunchtime throughout your customer portfolio. Become a proficient user of Crunchtime platforms so you can offer trustworthy advice on how to adapt the tools to the unique operational procedures and business concerns of customers. Help consumers maximise the value of the product by advising them on how to exploit new or unused features. Manage the continuing relationship with the customer to promote expansion, growth, and loyalty. Find fresh chances to grow Crunchtime to support more client business work processes or departments. Follow up on and close out renewal business.
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(Video) Transferable skills to land you a Customer Success job

Role: Customer Success Manager
Location: United States(Remote)
Organization: Sonar
As a Customer Success Manager, you’ll manage a book of customer accounts proactively with an emphasis on adoption, retention, and expansion as well as GRR and NRR. Become a Sonar product specialist by working with CS and Product. Introduce clients to the Sonar software platform, tying their software use to their unique business use cases. To encourage usage, adoption, and business value, we train our clients. To design a strategic joint success plan with stated targets, milestones, potential risk mitigation, and KPI required to accomplish the outcomes, work closely with clients to understand their commercial and technical objectives. Assist the end users and their management by serving as a trusted advisor to encourage product adoption.
Apply here:

(Video) How To Use LinkedIn To Find Customer Success Jobs


How hard is it to get into customer success? ›

Getting started can be hard as there's a lot to learn. Whether you're a new Customer Success Manager, or looking to transition to CS, or even a SaaS business founder looking to implement a CS program, the best place to learn is from others who have gone through it themselves.

How do you answer what does customer success mean to you? ›

Ideal Answer: "I demonstrate value by immediately aligning myself with the customer and their goals. I show that I understand what they're trying to achieve as well as the roadblocks they're facing, and that I have the resources they need to be successful.

Why should we hire you as a customer success? ›

To summarize, if you hire me as your Customer Success Manager, I will prove quickly I can manage a large caseload of clients, I will ensure your organizational standards and values are maintained and I will consistently meet challenging targets and key performance indicators.”

Is customer success a stressful job? ›

If you're going to take care of your customers, you have to take care of yourself, too. Customer success is a stressful job. It's easy to feel overwhelmed and overworked--especially when working remotely, where there's less separation between work and home life. Take breaks.

Can I be a customer success manager with no experience? ›

You don't necessarily need to have a specific level of education to become a customer success manager. But you will need the right mix of experience and demonstrable interpersonal skills to even stand a chance.

What is the number 1 skill of customer success specialist? ›

Customer success managers must use persuasion skills when assisting the sales team. CSMs should be conscious of their role in helping your company expand its revenue. They need to be able to identify customer needs, showcase product benefits, prompt customers to renew, and upsell and cross-sell offers.

Is customer success worth it? ›

If you love working with people and are driven by results, Customer Success is a great career path for you – it's a very rewarding job, with lots of growth opportunities in terms of personal growth, learning, courses, and professional development.

Is customer success better than sales? ›

Even though CS and Sales manage different stages of the customer journey, their actions both impact revenue generation. Sales focuses its efforts on closing deals, while CS strives for high customer satisfaction and retention – both of which translate into more profit.

How can I do well in customer success interview? ›

Get a thorough understanding of who they are, what they're about, what their mission is.
  1. LinkedIn Research. ...
  2. Read the Latest News. ...
  3. Prepare Questions Based on Research. ...
  4. Find Your “Interview Place” ...
  5. Being Early. ...
  6. Take Notes. ...
  7. Establish Rapport. ...
  8. Express Interest.
Dec 19, 2019

Can you tell us why we should hire you? ›

Your skills and qualifications. If you can prove that you've got all the skills that the company is looking for in a candidate, you'll have effectively answered the question. Your passion and motivation. You can highlight how good of a company fit you'd be and how much you love working in your field or industry.

Why should we hire you best answers? ›

Show that you have skills and experience to do the job and deliver great results. You never know what other candidates offer to the company. But you know you: emphasize your key skills, strengths, talents, work experience, and professional achievements that are fundamental to getting great things done on this position.

How do you nail a CSM interview? ›

How to Prepare for a Customer Success Interview
  1. Step 1: Research the Product and the Company. ...
  2. Step 2: Do Research on Who You Are Interviewing With. ...
  3. Step 3: Build Rapport Quickly. ...
  4. Step 4: Customer Success, Customer Support, and Account Management. ...
  5. Step 5: Examples of Success. ...
  6. Step 6: Come with Questions.
Mar 11, 2021

What is the highest customer success salary? ›

Customer Success Manager Salary
25th Percentile Customer Success Manager Salary$99,050US
50th Percentile Customer Success Manager Salary$117,216US
75th Percentile Customer Success Manager Salary$139,893US
90th Percentile Customer Success Manager Salary$160,539US
1 more row

Are customer success managers overworked? ›

It is common for customer success managers (CSMs) to have a large workload with many responsibilities. It is a complex role, and having a wide range of responsibilities can be challenging, leading to feeling overwhelmed and overworked.

Do customer success managers make a lot of money? ›

Customer success manager ‍ (CSM)

Due to the different sizes of companies surveyed, the salary range for this position is very wide. As a result, salaries range from $70,000 to $280,000.

What is the career path for a Customer Success Manager? ›

The most traditional career path for CSMs over time is into people management. Moving to be a team lead to a manager to a director to a VP of customer success seems like the most logical career path, but it's not for everyone.

What do I need to be a CSM? ›

There are three steps you must complete to become a Certified ScrumMaster:
  1. Familiarize yourself with Scrum and. complete the pre-requisites for. attending a CSM course. ...
  2. Attend a Certified Scrum. Master course taught by a. Certified Scrum Trainer.
  3. Pass the CSM exam by correctly. answering at least 37 of. 50 questions.

Do you need an MBA to be a Customer Success Manager? ›

While some candidates might be able to secure a job as a director of customer success with only a bachelor's degree, most professionals in this position also have a Master of Business Administration (MBA) degree.

Is customer success in demand? ›

Given how much value they bring to the customer and the company, it makes sense that customer success careers are in high demand!

Is customer success a soft skill? ›

Your role as a CSM and Customer Success, requires you to interact with customers and colleagues on a daily basis. Your personal success as a CSM relies on an abundance of soft skills that enable you to do your job effectively and create lasting relationships with peers and customers alike.

What is customer success at scale? ›

Scaling customer success refers to growing your business by using your resources efficiently, not just adding more CS reps mindlessly. Wherever you want to start (optimizing self-service, using automation, etc.), make sure that your actions bring value to your customers on their preferred channels.

Why are CSM roles growing so rapidly? ›

The reason that roles such as Customer Success Manager (as well as Customer Success Specialist) are growing so rapidly within the SaaS space is simple: engaged, happier customers lead to less churn, better customer retention, and lifetime customer loyalty.

What does a career in customer success look like? ›

Most CSMs are known to support customers as they transition from sales prospects to active product users. A customer success manager concentrates on customer loyalty and tries to build long-term client relationships. They also stay with the customers as long as they continue giving business to the company.

How does customer success get paid? ›

Customer success can also be paid based on a commission rate for each renewal sale. Some companies do both and reward the representative if they hit a target renewal rate and pay them a commission for each sale.

Can you move from customer success to sales? ›

Transitioning from customer success to sales requires a mindset adjustment. Rachel describes customer success as reactive. CSMs are charged with solving customer challenges as they arrive. Sales requires a proactive approach where the seller initiates contact and engages the customer first.

What does customer success fall under? ›

General Account Management

Although customer success is a more comprehensive approach to account management, a significant portion of the day-to-day responsibilities falls under the "account management" title. The CS team manages the business relationship between the customer and the provider.

Is customer success the same as CRM? ›

CRM platforms are designed to manage workstreams based upon inputs (data entered by Sales, 'gut instinct. ') Customer Success tools are designed to manage workstreams that combine data from external /internal platforms and rely on triggers (based upon fact; health scores, NPS, usage data, etc.)

How do you get customer success with no experience? ›

Top Tips to Get Your First Customer Success Job if You Have No Background or Prior Experience in CS
  1. Ensure You Find Links Between your Work and a CS Role. ...
  2. Show Your Experience in the Domain. ...
  3. Do Your Research on the Company. ...
  4. Improve your Network. ...
  5. Put Your Customer-Facing Experience at the Forefront. ...
  6. Personalize Everything.
Jul 25, 2022

How can I be successful at customer success? ›

Use these 9 Customer Success Best Practices
  1. Understand What Success Means to Your Customers. ...
  2. Segment Your Customer Base. ...
  3. Place an Early Focus on Customer Success. ...
  4. Create a Customer Success Journey Map. ...
  5. Develop a Customer Success Playbook. ...
  6. Add Value with Every Interaction. ...
  7. Proactively Contact Customers.

Why am I good fit for this job? ›

You need to highlight why you're the best match for the role by explaining the accomplishments, skills, or personality traits that set you apart. However, don't criticize other candidates while you do so. Maintain a positive tone and keep the response focused on what you can offer, rather than what others can't.

What are your salary expectations? ›

Rather than offering a set number of the salary you expect, provide the employer with a range in which you'd like your salary to fall. Try to keep your range tight rather than very wide. For example, if you want to make $75,000 a year, a good range to offer would be $73,000 to $80,000.

What are 5 reasons a company should hire you? ›

Hopefully, they can help you prepare to land your next job.
  • Long-term potential. ...
  • Ability to work well with others. ...
  • Ability to make money. ...
  • Impressive résumé ...
  • Relevant work experience. ...
  • Creative problem-solving skills. ...
  • Strong online presence. ...
  • Multitaskers who thrive on variety of projects.

What are three reasons why I should hire you? ›

Here are some additional examples to build your response to “Why should we hire you?”:
  • You have a passion for the work and proven abilities.
  • You have differentiated experience in this field.
  • You have exceptional drive and determination to succeed.
  • You have unique skills that separate you from other candidates.
Oct 31, 2022

Why should we hire you in one sentence? ›

“Over the years, I have acquired relevant skills and experience, which I shall bring to your organization. I have also worked tirelessly on my communication abilities and teamwork skills, which I will put to use in my future career, which would be in your organization if I am selected for the position.

What makes you stand out from other candidates? ›

These can be professional skills, areas of expertise, personal qualities, or any relevant experience. Also, consider any impressive accomplishments from your past or career goals that speak to your commitment to the field. Think of ways to out-do the other candidates.

What makes a great CSM? ›

Hard Skills

As a leader within the company, the CSM must have a deep knowledge of their product or service. Not only will they direct and advise their own employees, but they're also often one of the first contacts a customer has with the business. There's no do-overs when it comes to first impressions.

What do you say in Tell me about yourself? ›

Your answer to the "tell me about yourself" question should describe your current situation, your past job experience, the reason you're a good fit for the role, and how you align with the company values. Tell the interviewer about your current position and a recent big accomplishment or positive feedback you received.

What is an excellent question to ask the interviewer? ›

Smart questions to ask about the interviewer
  • How long have you been with the company?
  • Has your role changed since you've been here?
  • What did you do before this?
  • Why did you come to this company?
  • What's your favorite part about working here?
  • What's one challenge you occasionally or regularly face in your job?
Mar 3, 2023

How much do customer success managers make at Google? ›

The median base salary for a Google Cloud Customer Success Manager is $120,000 per year. The median total compensation for an Customer Success Manager at Google Cloud is $220,000 per year.

What is the salary of head of customer success at Amazon? ›

The base salary for Head of Customer Success in companies like AMAZON COM INC range from $240,964 to $312,061 with the average base salary of $282,504.

What is the highest paid customer service job? ›

Top 10 Highest Paying Customer Service Jobs in the US 2022
  • Account Coordinator ($44,122 Per Annum)
  • Client Relations Specialist ($44,588 Per Annum)
  • Concierge ($48,788 Per Annum)
  • Patient Coordinator ($44,889 Per Annum)
  • Service Advisor ($53,696 Per Annum)
  • Member Services Representative ($54,253 Per Annum)

How many clients should a Customer Success Manager have? ›

The median amount of customers an SMB CSM manages is between 100-250. 37% of SMB CSMs manage more than 250 customers.

What company pays the most for customer success managers? ›

Top companies for Customer Success Managers in United States
  • Salesforce. 4.3 $136,853per year. 1,006 reviews47 salaries reported.
  • Palo Alto Networks. 3.9 $130,905per year. 115 reviews6 salaries reported.
  • 3M. 3.9 $128,774per year. ...
  • SAP. 4.2 $121,093per year. ...
  • Microsoft. 4.2 $120,855per year. ...
  • Show more companies.

Is it hard to become a Customer Success Manager? ›

Getting started can be hard as there's a lot to learn. Whether you're a new Customer Success Manager, or looking to transition to CS, or even a SaaS business founder looking to implement a CS program, the best place to learn is from others who have gone through it themselves.

Is customer success a fun job? ›

If you love working with people and are driven by results, Customer Success is a great career path for you – it's a very rewarding job, with lots of growth opportunities in terms of personal growth, learning, courses, and professional development.

How much do CSM startups pay? ›

We found that average compensation for a CSM with less than three years of experience remained at $80,000 – $120,000 on the East and West Coasts, while in the Midwest it was usually $70,000 – $100,000. For those with more than three years of experience, it was $100,000 – $160,000 and $90,000 – $140,000, respectively.

How to get a job in customer success with no experience? ›

Top Tips to Get Your First Customer Success Job if You Have No Background or Prior Experience in CS
  1. Ensure You Find Links Between your Work and a CS Role. ...
  2. Show Your Experience in the Domain. ...
  3. Do Your Research on the Company. ...
  4. Improve your Network. ...
  5. Put Your Customer-Facing Experience at the Forefront. ...
  6. Personalize Everything.
Jul 25, 2022

What is the qualification for customer success? ›

Customer Success Manager Requirements:

Communications or marketing degree. Highly organized and able to multi-task. Self-driven and proactive nature. Excellent communication and interpersonal skills.

What degrees are best for customer success? ›

Many employers that require a Customer Success Specialist typically ask for a bachelor's or master's degree in either Customer Success, Peace and Conflict Studies, Business Administration, Public Relations, Information Systems Management, or Information Technology.

Why are customer service jobs so difficult? ›

Put simply, the problem isn't the employees, it's the business. Some jobs are inherently more stressful than others and customer service jobs fall into the “very stressful” category. Customer service agents are often under extreme time pressures, have to deal with complex problems, and often rude customers.

How to survive customer service jobs? ›

Customer service tips for working in a call center
  1. Focus on finding the source of the problem. ...
  2. Take notes on calls. ...
  3. Practice empathy. ...
  4. Introduce yourself. ...
  5. Don't interrupt. ...
  6. Restate the issue. ...
  7. Speak calmly and clearly. ...
  8. Be personable.
Jan 19, 2023

How long does it take to become a customer success manager? ›

No, but many client success managers earn certificates in customer relationship management (CRM) software to deepen their technical knowledge in the field. On average, it takes four to six years of education and experience to become a client success manager.

Can customer success become product manager? ›

If you find a similar sense of satisfaction and accomplishment in helping customers, then product management might be for you as well. In fact, this is one way in which CSMs can make the best PMs.

What are the top 5 qualities one must have to be able to succeed in customer service? ›

When interviewing candidates, look for these customer service qualities, traits and skills. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal.

Do you need MBA for customer success? ›

While some candidates might be able to secure a job as a director of customer success with only a bachelor's degree, most professionals in this position also have a Master of Business Administration (MBA) degree.

What is the highest salary of customer success specialist? ›

Customer Success Specialist salary in India ranges between ₹ 3.0 Lakhs to ₹ 15.0 Lakhs with an average annual salary of ₹ 6.0 Lakhs. Salary estimates are based on 610 latest salaries received from Customer Success Specialists.

What companies pay customer success managers the most? ›

Top companies for Customer Success Managers in United States
  • Salesforce. 4.3 $136,853per year. 1,006 reviews47 salaries reported.
  • Palo Alto Networks. 3.9 $130,905per year. 115 reviews6 salaries reported.
  • 3M. 3.9 $128,774per year. ...
  • SAP. 4.2 $121,093per year. ...
  • Microsoft. 4.2 $120,855per year. ...
  • Show more companies.


1. Customer Success Manager | What I do & how much I make | Part 1 | Khan Academy
(Careers and Personal Finance by Khan Academy)
2. 7 Resume Tips for Customer Success Manager Jobs
(The Customer Success Project)
3. Work From Home Job| Customer Success Manager Edition | Break into Tech
(Jeron Akeem)
4. Customer Success by Nick Mehta, Dan Steinman, and Lincoln Murphy #CXBookReview
(Freshworks Academy)
(CSM Practice)
6. Is customer success like a working at a call center?
(The Customer Success Project)


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Name: Velia Krajcik

Birthday: 1996-07-27

Address: 520 Balistreri Mount, South Armand, OR 60528

Phone: +466880739437

Job: Future Retail Associate

Hobby: Polo, Scouting, Worldbuilding, Cosplaying, Photography, Rowing, Nordic skating

Introduction: My name is Velia Krajcik, I am a handsome, clean, lucky, gleaming, magnificent, proud, glorious person who loves writing and wants to share my knowledge and understanding with you.